At Sundance Sales, we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help with a straightforward returns and exchanges process. Our policy is designed to be as flexible and stylish as our collections of contemporary apparel, elegant jewelry, and accessories.

Returns & Exchanges Timeframe

We accept returns and exchanges for eligible items within 15 days of you receiving your order.

Condition of Items

To be eligible for a return or exchange, items must be:

  • In their original, unused condition
  • With all original tags attached
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase
Please Note: For hygiene reasons, the following items cannot be returned or exchanged:
  • Earrings (due to personal hygiene considerations)
  • Sleepwear (for health and safety reasons)
  • Swimwear (if the hygiene seal is broken or removed)
  • Personalized items (as these are custom-made specifically for you)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for authorization – Our team will respond within 1-2 business days with a Return Authorization Number and instructions.
  3. Package your item(s) securely including the original packaging and all tags.
  4. Ship your return to the address provided in your return authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Shipping Address

Once your return is authorized, please ship your items to:

Sundance Sales Returns
3220 Dancing Dove Lane
New York, NY 10013
USA

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 5-7 business days
  • Refunds will be issued to your original payment method
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)
  • Original shipping costs are non-refundable

Exchanges

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference

Return Request Email Template

Use the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sundance Sales Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size/Color: [If applicable] Reason for Return/Exchange: [Please specify] I have read and understood the returns policy on your website. Please provide me with a Return Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and import taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: 1-2 business days

Thank you for shopping with Sundance Sales. We appreciate the opportunity to serve you and help you find pieces that truly reflect your unique style.

Warmly,
The Sundance Sales Team