Welcome to Sundance Sales! We’re dedicated to providing you with affordable elegance and exceptional service. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our friendly customer service team is always here to help.
Product Questions
1. What types of products does Sundance Sales offer?
We specialize in contemporary apparel and elegant jewelry, including dresses, tops, jeans, jewelry (like earrings, necklaces, and rings), accessories, and more. Our collections are designed for those who appreciate affordable luxury and unique style.
2. Do you offer personalized items?
Yes! We have a “Personalization” category where you can find customizable jewelry and accessories to add a special touch to your order.
3. Are there options for petite styles or men’s jewelry?
Absolutely. Our “Petite Styles” section caters to smaller sizes, and we offer “Men’s Jewelry & Watches” for a sophisticated look.
Shipping & Delivery
1. How long does it take to process and ship my order?
Orders are processed within 1-2 business days (excluding weekends and holidays). After processing, shipping times vary: Standard Shipping via DHL/FedEx takes 10-15 business days, and Free Shipping via EMS takes 15-25 business days.
2. What shipping options are available?
We offer two options: Standard Shipping for $12.95 (with DHL or FedEx) and Free Shipping for orders over $50 (via EMS). Both provide tracking information.
3. Do you ship internationally?
Yes, we ship worldwide to most regions (excluding some remote areas and parts of Asia). Whether you’re in the US or abroad, we bring affordable luxury to your doorstep.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. Use this to follow your package’s journey from our New York headquarters to your home.
Returns & Exchanges
1. What is your return policy?
We want you to be completely delighted! You have 15 days from receipt to initiate returns if anything isn’t perfect. Items must be unused and in original condition.
2. How do I start a return?
Contact our customer service team at [email protected] within the 15-day window, and we’ll guide you through the simple process.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster and enjoy a personalized shopping experience.
Customer Service
1. How can I contact customer service?
Reach us at [email protected] for any questions, delivery concerns, or special requests. We’re here to help!
2. What if I have special delivery requirements?
Just email us, and we’ll do our best to accommodate your needs, whether it’s checking delivery availability or arranging specific instructions.
Thank you for choosing Sundance Sales for your affordable elegance needs. We’re grateful to help you express your unique style!
Sundance Sales
3220 Dancing Dove Lane, New York, US 10013
www.cheapfashionsales.com